Returns & Refund Policy
We are dedicated to delivering a transparent, fair, and customer-focused shopping experience in full alignment with U.S. e-commerce standards and Google Merchant Center (GMC) policies. This policy outlines how cancellations, returns, and refunds are managed for all furniture purchases made through our online store.
Order Cancellation Before Shipping
If your order has not yet been processed or shipped, we fully understand that circumstances may change, and we support cancellation without conditions in such cases.
Approved cancellations will receive a 100% full refund with no cancellation fees applied. Once the cancellation is confirmed, the refund will be handled according to the timeline described below.
Returns and Exchanges Within the Eligible Period
For furniture purchases, customers may request a return or exchange within 30 days of receiving the item, provided that all return requirements are satisfied.
Eligible customers may choose either a refund or an exchange, subject to product availability and their preference.
Defective Products or Order Issues
If you receive a damaged product (such as structural cracks in wooden furniture that affect usability) or if there is an error on our part (wrong model, color, or size), you may be eligible for a full refund, partial refund, or replacement depending on the situation.
Each case is reviewed individually to ensure a fair and appropriate resolution.
Return Conditions
To qualify for a return or exchange, the following requirements must be met:
- The item must be unused, in original condition, with no signs of wear, stains, or damage
- Original packaging is strongly recommended to ensure safe return shipping
- All accessories, manuals, warranty cards, and related components must be included
- All tags and labels must remain intact and undamaged
Return or Refund Request Procedure
Initial Request
Customers are encouraged to contact us via email and include:
- Order number (required)
- Clear explanation of the reason for the request
- Supporting details such as dissatisfaction with design, style mismatch, or quality concerns
Alternatively, customers may also contact our customer service team by phone for guidance.
Verification Process
Once your request is received, our support and verification team will review it carefully by:
- Confirming order authenticity through system and payment records
- Checking purchase date to ensure eligibility within the return period
- Evaluating product condition and reported issues
Return Shipment (If Approved)
If your request is approved, we will send you return instructions and the return address via email or phone.
Customers are required to:
- Package the item securely using protective materials
- Include a return/exchange form with order details and reason for return
- Use a trackable shipping method to monitor the return shipment
Each package includes a return label. Customers are encouraged to use it when available. If it is missing or damaged, please contact customer service for assistance.
Refund Processing
Once the returned item is received, it will be inspected to confirm eligibility. After approval, the refund will be issued to the original payment method used at checkout.
Refund Method & Timeline
- Processing Time: Typically within 5 business days after approval
- Refund Method: Issued to the original payment method for secure and traceable processing
Cost Responsibility Policy
Customer-Initiated Returns
If the return is due to personal reasons (such as change of mind or preference), the customer is responsible for return shipping costs. A trackable shipping method is recommended.
Store Error or Product Defect
If the return is due to our error or a verified defect, we will cover all return shipping costs and provide a full refund or replacement. The provided return label will apply in these cases.
Damage or Non-Compliance
Returns will not be accepted if the product is damaged by the customer, lacks original packaging, or does not meet resale conditions.
Contact & Assistance
If you have any questions regarding cancellations, returns, or refunds, our support team is here to help.
Phone: +1 (260) 449-9078
Email: assist@cleannestch.com
Address: 4350 Logan Ave N, Minneapolis, MN 55412, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Time, USA)