Service Policy
1. Introduction and Scope of Application
This policy fully describes the rules, terms, and user rights applicable when you access and use our website, mobile applications, and other platforms to browse, purchase furniture, and enjoy related value-added services. We always adhere to a “customer-first” principle and are committed to providing a high-quality, practical, and thoughtful home shopping experience. We recognize the importance of protecting your rights and strictly comply with this service policy to ensure comprehensive protection throughout every stage of your shopping experience.
2. User Accounts and Website Responsibility Scope
User Account
When registering an account, you are required to provide lawful, valid, and accurate personal information, including but not limited to your name, contact details, and email address. This information is used to verify your identity, provide personalized services, and ensure smooth transaction processing.
You are responsible for keeping your account credentials and password secure and must not share them with others. Your account is the sole credential for activities and transactions on our platform, and you are fully responsible for all actions conducted under your account.
If you detect any unusual login activity, unauthorized transactions, or other suspicious behavior, you must contact us immediately. We will take prompt action to help protect your account. However, we are not responsible for losses caused by personal negligence.
Website Responsibility Scope
We strive to ensure the security, stability, and continuous operation of our website. However, service interruptions or errors may occur due to force majeure events or technical issues. In such cases, we will take timely corrective actions but shall not be held liable for any direct or indirect losses resulting from such interruptions.
3. Product Information, Inventory, and Pricing Rights
Product Details
We provide detailed product descriptions, images, and technical specifications. However, errors may occasionally occur. If you identify any discrepancies, please notify us promptly so that we can make corrections.
Real-Time Inventory
Inventory availability may change rapidly. If a product becomes out of stock after you place an order, we will contact you promptly to offer alternative solutions or a full refund.
Pricing and Adjustments
Prices may change due to market conditions or promotional activities. The price confirmed at the time of order placement shall be the final price. We reserve the right to correct pricing errors before shipment.
4. Orders and Payment
Order Confirmation
After placing an order, you will receive an order confirmation email containing your order details. An order is considered valid only after it has been accepted by us.
Payment Methods
We provide secure payment methods, such as credit and debit card payments. If you encounter any issues during payment, please contact customer service for assistance.
5. Shipping and Delivery Information
Processing Time
1–3 business days.
Shipping Coverage
United States.
Delivery Time
7–10 business days after shipment, depending on external conditions.
Shipping Fee Policy
Orders over $139.99 USD: Free shipping.
Orders under $139.99 USD: $7.99 USD shipping fee.
Taxes
All product prices include applicable duties and taxes. No additional charges are required upon delivery.
For more details, please refer to our Shipping Policy.
6. Order Cancellation Policy
Cancellation Before Shipment
You may cancel your order at any time before it has been shipped without any cancellation fees. To request cancellation, please contact customer service via email and include your order number and cancellation reason.
Once we confirm that the order has not been shipped, we will process your refund within 1–5 business days. The refund will be returned to your original payment method.
Cancellation After Shipment
Once the order has been shipped, it cannot be directly canceled. You may choose one of the following options:
Refusal of Delivery:
You may contact the shipping carrier to refuse the package. Once the returned item is received by us, we will process your refund within 1–5 business days to your original payment method.
Return After Delivery:
If the package has already been delivered, you may request a return and refund. After confirming that the product is in good condition, we will process your refund within 1–5 business days to your original payment method.
7. Return and Refund Policy
Return Conditions
You have the right to request a return or exchange within 30 days of receiving your order. Items must be unused, in original condition, and include original packaging, tags, and proof of purchase.
Process
Please contact customer service via email and clearly state the item(s) you wish to return or exchange along with the reason. Our customer service team will guide you through the process.
Processing Time
We typically process refunds within 1–5 business days after receiving and confirming the returned package. Refunds will be issued to the original payment method. For exchanges, replacement items will be shipped immediately after confirmation.
For more details, please refer to our Return & Refund Policy.
8. Privacy and Data Protection
We only collect necessary user data and protect it through encryption and access control measures. Except as required by law, we do not disclose your personal information to third parties without your consent.
For more information, please refer to our Privacy Policy.
9. Dispute Resolution and Governing Law
In the event of any dispute, we will first seek to resolve the matter through friendly negotiation. If a resolution cannot be reached, the dispute may be submitted to a court of competent jurisdiction.
10. Amendments to Terms of Service
We reserve the right to modify this policy at any time. Any changes will be posted on our website. Continued use of the website constitutes acceptance of the updated terms.
11. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect damages, data loss, or loss of profits arising from the use or inability to use our services. Users assume all risks associated with website use.
12. Intellectual Property
All content on this website, including text, images, icons, designs, and layout, is protected by intellectual property laws. No person may copy, modify, distribute, or use such content for commercial purposes without prior authorization.
Contact InformationPhone: +1 (260) 449-9078
Email: assist@cleannestch.com
Address: 4350 Logan Ave N, Minneapolis, MN 55412, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Time, USA)